ProHelp + Take Our Hand

Green handprints with a heart in the centre

ProHelp Members lend a hand to revamp a small charity’s online presence

Take Our Hand is a small registered charity supporting young people aged 16-25, their families and friends through bereavement. Their approach is to offer alternatives to counselling including face to face and online support groups, and connecting people to other charities and services who can support them. As with many charities, the pandemic bought a hose of new challenges to Take Our Hand. Alongside providing care packages to help people work through their grief, all face-to-face and referral services had to be moved online.

This online shift caused the team to re-evaluate their website. They realised it needed more sections for information ( such as ‘Fundraising’, ‘Contact Us’, and ‘Useful Info’) and enhanced functionality, such as managing referrals through the site, incorporating more videos and images, and the ability to add attachments for applications and forms. Take Our Hand’s branding was also lagging behind, and they desired more design consistency across their organisation. The charity requested support from ProHelp to develop a new website that would incorporate all of this. They were paired up with Phase Three Goods, a Norwich-based website designer, and Hoverfly Design, a branding and design company.

Take Our Hand logo, green hand print
Kevin Matthews, Hoverfly Design

“With the Take Our Hand project we came full circle with the logo. So I showed them other logo options, but we returned back to the hand icon. So their logo was more of a refresh than a redesign. I then put together the brand guide attached to help them create a consistent brand identity to be used across all media.”

Kevin Matthews, Hoverfly Design
Bruce sits behind two laptop computers

“Collaborating with Alex at Take Our Hand and Kevin at Hoverfly Design was a joy. Working together, we sought to revamp the organisation’s website and make it easier for Take Our Hand to post updates and seek business funding. The result is a site that’s brighter, bolder and more accessible. It felt all the more rewarding knowing the positive effect Take Our Hand has on young people across Norfolk. A great experience for a truly worthwhile cause.”

Bruce Sigrist, Phase Three Goods

Thanks to the expertise, knowledge and professionalism of the Norfolk ProHelp network, Take Our Hand received a much-appreciated brand refresh and a new, enhanced website. As online communication becomes more prevalent and necessary in the post-pandemic world, this charity is now ready to meet the needs of the bereaved young people who benefit from their services, and will be able to continue to do so for years to come.

Take Our Hand founder Alex Gough

“We count ourselves very lucky to have accessed support from ProHelp. Kevin and Bruce have worked on projects together before which made our project run smoothly. They worked together to bring the branding and website together in harmony. Using ProHelp was incredibly easy to use and they have some great businesses signed up who are willing to help charities like ourselves. We are extremely grateful for the help of ProHelp, Hoverfly Design and Phase Three Goods for everything they have done for us.”

Alexandra Gough , Take Our Hand