When you make an application to ProHelp, it will be presented to relevant companies in the professional network to see if the capacity and expertise is available to support your request. If a match can be found, NCF will introduce you to the company, and you will have the opportunity to talk through your plans in more detail. Following this, the company will confirm what support they can offer through Norfolk ProHelp, and if agreeable, activity will get underway. You will then be working direct with the company in the same way as any paying client, but free of charge.
- We’ve got an urgent problem to resolve – can ProHelp help us?
The timescale for ProHelp assistance can vary according to member staff capacity, so it’s unlikely that very short notice requests can be met. When considering an application, a ProHelp member may wish to help, but will need to schedule in the work over the next few months in line with staff workloads.
- What does a ‘one-off, discrete piece of work’ mean?
Support provided by ProHelp professionals is given solely through the goodwill of the member companies and their staff on a voluntary basis and as such, they will set a limit on the amount of time that they can offer to any one project. This means that when you apply to ProHelp you should have considered what specific help you need, and be able to explain your requirements.
Members of ProHelp are more likely to spread their pro bono work between different projects for different organisations rather than work with just one organisation on a large time consuming piece of work.
- Our project might need input from more than one company – is that possible?
We may be able to secure commitment from multiple ProHelp partners to enable your plans – for example, a surveyor, an architect and an engineer for a building renovation project – but we cannot guarantee this.