Donor Engagement Advisor
Donor Engagement Advisor
£32,000-34,000 (dependent on experience)
Full-time (37.5 hours a week)
Are you interested in being part of a team making a tangible difference in Norfolk? Can you inspire and engage with others? Do you have experience in managing customer relationships or events? If so, you might just have found your dream job.
This exciting new role has been created to respond to the growth in both the number of supporters engaged with the Community Foundation and our expanding events programme. As such this role has two key areas of focus:
Working across our organisation to coordinate regular and relevant updates to our donors so that they feel valued and connected with our work.
Delivering an extensive and varied events programme in collaboration with the wider team that inspires existing and new donors to continue and grow their support whilst ensuring we manage our costs appropriately.
About the role
The Donor Engagement Advisor reports to the Corporate Giving Manager and is part of the Giving team.
Key responsibilities will include:
- Managing our relationship with Norfolk 100 members
- Working with the Marketing team to ensure that regular donors to our strategic funds receive timely updates
- Supporting fundraising activities
- Managing key external events
- Coordinate the thank you for donations process
- Act as an NCF ambassador at presentations and talks
About you
We are looking for someone who works well in a team and independently, and has experience with project management and customer/client service.
You will be able to communicate clearly through excellent written and verbal skills whilst also being able to establish good relationships, and provide quality customer service both internally and externally.
Attention to detail and ability to stay calm under pressure are a key part of this role, as is being highly motivated and able to engage with and inspire others. It is a busy role that will have many competing deadlines so the ability to prioritise and multi-task is also key.