Digital Transformation and CRM Manager
Join Us in Shaping our digital future!
We’re excited to offer a dynamic new opportunity for a digital professional to lead the management and development of our bespoke Salesforce CRM system, at the heart of Norfolk Community Foundation’s digital transformation journey.
Following a 12-month collaborative design and build process with our development partners, Hyphen8, we are now entering User Acceptance Testing and preparing for an exciting go-live in January 2026. You will play a pivotal role in ensuring a smooth transition from our legacy Salesforce system, supporting colleagues across the organisation, and helping us unlock the full potential of our digital tools.
If you have hands-on Salesforce experience, enjoy problem-solving, and want to make a real difference by supporting digital innovation in the charity sector, we’d love to hear from you.
£35,000-40,000 (dependent on experience)
Full-time
Based at: Norfolk Community Foundation offices, Norwich
About the role
Reporting to the Director of Finance and Operations, the Digital Transformation and CRM Manager will:
- Lead the implementation of our new Salesforce system, supporting staff with training, troubleshooting, and day-to-day administration.
- Collaborate with Hyphen8 and colleagues to optimise automation, reporting, and digital workflows.
- Provide first-line IT and digital tool support, working with external providers where necessary.
- Champion innovation, including responsible use of AI, to strengthen organisational efficiency and impact.
- Ensure data governance, GDPR compliance, and best practice in cybersecurity and information management.
About you
We are looking for someone with solid experience of Salesforce, including system administration, data migration, and supporting colleagues to get the best out of digital tools. With at least two years of hands-on experience, you’ll be confident in identifying user needs and translating them into effective solutions.
You’ll have a good understanding of GDPR and information security, with a commitment to maintaining data accuracy and integrity. Comfortable providing user support, you’ll be able to troubleshoot issues, deliver training, and work with external providers to keep systems running smoothly.
Ideally, you will hold a Salesforce Administrator Certification and have experience with Non-profit Cloud, Flows, or automation tools. Most importantly, you’ll bring curiosity, problem-solving skills, and an enthusiasm for innovation – supporting colleagues of all digital confidence levels to embrace new tools and processes.
What can the Foundation offer you?
We have a range of benefits that we offer our staff, including:
- 25 days holiday (pro rata) plus bank holidays.
- Up to 3 ‘Development Days’ a year to pursue passions, volunteering or learn new skills.
- Flexible working options available.
- A health and wellbeing plan, providing money back on optical, dental, physiotherapy and more, access to advice and support, and discounts and rewards from hundreds of leading retailers, restaurants and destinations.
- Pension scheme.
- Death in service cover.
- Training and development opportunities.
- Visits to see the impact of the difference the Foundation is helping to make happen.
How to apply
Please send your CV and covering letter to Karen Hutchinson at karenhutchinson@norfolkfoundation.com
Closing date: Monday 27th October.
Interviews: Thursday 6th November 2025 (TBC)